FAQ

We have put together our most frequently asked questions below but if you can’t find the answer to your question please feel free to contact us.

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About Us

Who is My Dream Adventures?

My Dream Adventures is a team of passionate travel consultants who are experts of Australia, New Zealand and Fiji. We create your 100% custom-made travels in these destinations. Learn more about the team here.

Why book with My Dream Adventures?

My Dream Adventures is a company built on passion for our destinations, with a team of certified experts that constantly update their knowledge and improve their skills. We are committed to finding the perfect itinerary for our travellers so you can book with confidence. Read about our commitment in our Google and Facebook reviews.

Booking your travels through My Dream Adventures helps protect the environment and indigenous cultures of our destinations as Conscious Travel is at the heart of everything we do.

Our Services

What is your offer?

We build your 100% custom-made package for your travels in Australia, New Zealand and Fiji. You may choose to include accommodations, transport, activities and/or detailed itineraries with our Insider’s tips. Our a la carte offer gives you total flexibility.

Basically, we can book anything for you except flights. We can guide you to help you book the best flights for your itinerary but we will not make the booking for you.

What is the difference between a pre-made package and a custom-made package?

Our pre-made packages are ready-made options with a set itinerary and included experiences that you can browse on our website whereas our custom-made packages are built from scratch and 100% personalised to fit your own wishes and needs.
Read the details on our How does it work? page.

Are you a travel agency or a tour operator?

We are a travel agency. We create your travels and book everything for you. We do not operate any of the tours we offer ourselves. We carefully select the tour operators we work with based on the quality of their services, their conscious commitment and the valuable reviews of our travellers. Our cultural operators are indigenous owned everywhere possible.

Do you book flights?

No, we do not book flights. We are able to book anything for you (accommodation, transport, activities, detailed itineraires) but not flights. We can guide you to help you choose the best flights for your itinerary but we will not make the booking for you.

What guarantee do I have that my trip goes well?

We are qualified expert travel consultants with an absolute focus on our travellers satisfaction. Customer care is at the forefront of everything we do. Our excellent service does not stop when the booking is confirmed as we are dedicated to our travellers throughout their trip if need be, and even after if they have any concerns.

Do you cater for families?

Yes, absolutely! We love to help families maximise their itinerary to please the little ones and the grown-ups alike. We can help you find the best accommodation and transport options depending on the size of your family, age of your kids and your family travel style.

And if you are wanting to take your family on an exciting adventure such as an off the beaten track road trip, trust that we can help you make this adventure a wonderful lifetime memory by combining both adventure and comfort!

I am travelling with a large group. How do I make a booking for many people?

No worries, we are used to organising trips for large groups and can look after all the details to make the planning process a breeze for you. Simply contact us with your enquiry and we’ll take it from there.

Do you have Wheelchair accessible options?

Yes. We are able to plan a full itinerary with wheelchair access throughout transports, accom