FAQ

We have put together our most frequently asked questions below but if you can’t find the answer to your question please feel free to contact us.

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About Us

Who is My Dream Adventures?

My Dream Adventures is a team of passionate travel consultants who are experts of Australia, New Zealand and Fiji. We create your 100% custom-made travels in these destinations. Learn more about the team here.

Why book with My Dream Adventures?

My Dream Adventures is a company built on passion for our destinations, with a team of certified experts that constantly update their knowledge and improve their skills. We are committed to finding the perfect itinerary for our travellers so you can book with confidence. Read about our commitment in our Google and Facebook reviews.

Booking your travels through My Dream Adventures helps protect the environment and indigenous cultures of our destinations as Conscious Travel is at the heart of everything we do.

Our Services

What is your offer?

We build your 100% custom-made package for your travels in Australia, New Zealand and Fiji. You may choose to include accommodations, transport, activities and/or detailed itineraries with our Insider’s tips. Our a la carte offer gives you total flexibility.

Basically, we can book anything for you except flights. We can guide you to help you book the best flights for your itinerary but we will not make the booking for you.

What is the difference between a pre-made package and a custom-made package?

Our pre-made packages are ready-made options with a set itinerary and included experiences that you can browse on our website whereas our custom-made packages are built from scratch and 100% personalised to fit your own wishes and needs.
Read the details on our How does it work? page.

Are you a travel agency or a tour operator?

We are a travel agency. We create your travels and book everything for you. We do not operate any of the tours we offer ourselves. We carefully select the tour operators we work with based on the quality of their services, their conscious commitment and the valuable reviews of our travellers. Our cultural operators are indigenous owned everywhere possible.

Do you book flights?

No, we do not book flights. We are able to book anything for you (accommodation, transport, activities, detailed itineraires) but not flights. We can guide you to help you choose the best flights for your itinerary but we will not make the booking for you.

What guarantee do I have that my trip goes well?

We are qualified expert travel consultants with an absolute focus on our travellers satisfaction. Customer care is at the forefront of everything we do. Our excellent service does not stop when the booking is confirmed as we are dedicated to our travellers throughout their trip if need be, and even after if they have any concerns.

Do you cater for families?

Yes, absolutely! We love to help families maximise their itinerary to please the little ones and the grown-ups alike. We can help you find the best accommodation and transport options depending on the size of your family, age of your kids and your family travel style.

And if you are wanting to take your family on an exciting adventure such as an off the beaten track road trip, trust that we can help you make this adventure a wonderful lifetime memory by combining both adventure and comfort!

I am travelling with a large group. How do I make a booking for many people?

No worries, we are used to organising trips for large groups and can look after all the details to make the planning process a breeze for you. Simply contact us with your enquiry and we’ll take it from there.

Do you have Wheelchair accessible options?

Yes. We are able to plan a full itinerary with wheelchair access throughout transports, accommodations and activities. Tell us what your needs are and we will find the right products for you.

Am I able to travel to other destinations than the ones available on your website?

Yes! We are absolute experts of Australia, New Zealand and Fiji first and foremost. However, we are also expert travel consultants and can help plan your trips in other destinations. As an example we have planned trips to various destinations of South East Asia and Europe.

Bookings & Practical Information

How can I book a trip?

You are welcome to browse all of our packages on our website for inspiration and click on “Get your quote” to fill in the form. We’ll be in touch with you under 24 hours to start planning your trip. Alternatively, you may simply send us an email on [email protected] with your enquiry and let us guide you through the booking process.

What information do you need to complete my bookings?

We will need your:

  • First name
  • Last name
  • Email address
  • Phone number
  • Date of birth
  • Dietary requirements
  • Nationality
  • Weight (if you are doing a skydive or scenic flight)

How long does it take to confirm my booking?

Once you have approved our quote, we will need to either receive your full payment or your deposit (depending on the type of booking) before we can start finalising all your bookings. We usually get back to you no more than 24 hours after receiving your payment. If there is no more availability for one or more of the products in your package we will offer you a similar alternative. Once everything is booked, we will finalise your documents and send them to you as soon as they are ready.

Where do I find my booking confirmations?

Your booking confirmations will be sent to you via email. They will be attached to your online itinerary.

Do I need to reconfirm my bookings?

Yes, most tour operators ask that you give them a call to reconfirm your tour at least 48 hours prior to the date of your tour or activity. Reconfirming is important and is your opportunity to double check with them last minute details such as pick up and meeting point details, dietary requirements, etc. The phone number for all suppliers is on your vouchers.

Do you offer Open dated tickets?

Yes we are able to book open dated tickets in most cases. Open dated tickets are generally valid for a period of 12 months unless indicated otherwise. Let us know if this is your preference.

What is the best season to travel to Australia, New Zealand and Fiji?

Generally, you are able to travel all year round in all of our destinations. However, there are some places with very hot summers, cold winters, wet seasons and risks of flooding. If you are after specific wildlife experiences there are specific seasons to look for. Therefore, depending on what you are looking for it is important to be aware of the different seasons.
Click here to know when and where to travel to the different regions of our destinations.

Pricing

What payment methods do you accept?

Bank transfers are our preferred payment method as there are no fees involved. You will find our bank details on your invoice. If you do not have an Australian bank account or would to pay by credit card, we can send you a secured online payment link. A 2.5% credit card fee will apply.

Do you offer staggered payment options?

Full payment is required at time of booking. In some cases we may accept a 20% deposit to secure your bookings. Enquire directly to find out if this is an available option for your travel.

Are your quotes free of charge?

Yes, our quotes are free of charge. You may enquire for a quote with no obligation.

Is my deposit refundable?

No, your deposit is non-refundable or transferable.

Can you price-beat if I find a better offer?

Yes, we are able to price-beat any serious quotes. You will need to provide the original quote for us to compare this quote to ours and we will do our very best to provide a better pricing. Please note that price-beating is only possible with quotes containing the same products.

Inclusions

Do you book everything for me?

Yes, we select all the components of your trip and book everything for you.

How do I know what is included in my tours?

The inclusions of your tours and activities will be listed in your proposed itinerary. If there are ever local fees to be paid directly to the tour operators we let you know in the quote stage. There are no bad surprises as we endeavour to let you know of all possible extra fees before we finalise your booking.

Does my package include transportation and accommodation?

The packages listed on our website do not automatically include transports and accommodations. We offer them as add-ons so we can cater your transport and accommodation exactly to your needs and preferences. As for our custom-made packages, you let us know if you would like them included or not and we will give you some options to choose from if you do.

How do I know what to bring on my tours?

We generally include information in your itinerary for what to bring or wear on each of your tours or activities. If you cannot find this information you are welcome to contact us or the tour operator for more information.

How do I know where to meet with my tour provider?

We include this information in your itinerary. However, we recommend you check these details directly with the service provider when you call them to reconfirm your tour or activity. If you cannot find this information you are welcome to contact us or the service provider.

Are meals included?

Meal inclusions vary greatly from one service provider to another. We generally include this information in your itinerary. If you cannot find this information you are welcome to contact us or the service provider.

Unforeseen Circumstances

What happens if I need to change my booking? Are there any change fees?

We may be able to change your bookings depending on how much notice you give us. Both our terms & conditions and our suppliers terms & conditions will apply. Generally speaking, the earlier you notify us of your wish to change your booking the better. You may be charged a change fee of $150 depending on the work involved.

What happens if I need to cancel? Can I get a refund?

Refunds are subject to our terms & conditions together with the service provider  terms & conditions. You can read our detailed booking terms & conditions here.

Do I need travel insurance?

Yes, we highly recommend you take travel insurance. We include a travel insurance cover to our proposals in most cases. If we are not able to sell you travel insurance we can direct you to several insurance providers.

What happens if I don’t show up for my booking?

Not showing up for your booking will be considered a “no show”. In this case you will lose your bookings as your vouchers are non-refundable or transferable in case of a “no show”.

What happens if there are any unforeseen circumstances (such as bad weather, floods, bushfires, etc) during my trip?

  1. The service provider may decide to cancel your booking. In that case, you may change your booking at no extra cost or receive a full refund minus our administration fee.
  2. If you are unable to use your booking due to unforeseen circumstances most service providers do not offer a refund, hence we cannot provide a refund to you. We strongly recommend travel insurance to cover these situations. We will include a travel insurance quote in our proposal.

What happens if my rental vehicle breaks down?

In the unfortunate and unlikely event of a breakdown during your road trip, you will be covered by a 24/7 roadside assistance, which is included with your vehicle rental.

What happens if I have an accident with the rental vehicle?

Please contact the rental company as soon as possible so they can assist and direct you with the best process to follow.

Once you have been in touch with the rental company please let your travel consultant know about the details of the incident. If you are having trouble communicating with the rental company please feel free to contact us so we can assist you.

Rental companies offer varying levels of insurance. We highly recommend you purchase the full insurance when booking your rental vehicle. We generally quote your rental vehicle with the maximum insurance. You may then ask us to modify our quote with a lower level of insurance if this is your preference. Please note that the lower the insurance, the higher the bond and liability.

Conscious Travel

What is Conscious Travel?

Conscious Travel refers to a way of travelling that is mindful of the impact on the destinations explored. The conscious traveller wants to minimise his impact and makes sure his travels do not harm the natural and cultural environments. Furthermore, many conscious travellers are seeking authentic and sustainable experiences that allow them to fully explore and understand the destinations covered. Some conscious travellers take their commitment further as they are looking for ways to give back to the destinations they travel to. We are working on a project to help conscious travellers give back during their travels. Visit our Conscious Travel page for more information.

What makes you a Conscious Travel Agency?

Conscious Travel is at the heart of everything we do. We are committed as a Travel Agency to nurture and protect our destinations by choosing eco-responsible operators everywhere possible and by encouraging our travellers to book Indigenous experiences. Our conscious commitment goes beyond as we choose to live our lives responsibly and help to influence our community to travel with impact. We strive to live a conscious lifestyle, participate in conscious events and share all of our knowledge through a Facebook group and Conscious Travel blog posts. Visit our Conscious Travel page for more detailed information.

How can I be a Conscious Traveller?

There are many ways to be a Conscious Traveller and it starts with booking with environmentally and culturally conscious companies. To find out more on how to be a conscious traveller we invite you to join our Conscious Travel Facebook group and to read through our Conscious Travel blog posts.

What is an Eco-Certified Tourism Business?

The ECO Certification program certifies tourism products (tours, accommodations, attractions) with a primary focus on nature.

It assures travellers that certified products are backed by a strong, well managed commitment to sustainable practices and provides high quality nature-based tourism experiences.

Most of our service providers are eco-certified. However, we also work with service providers that don’t have the official certification but that we know to be genuinely committed to sustainable practices.

How does my booking support the environment and local Indigenous communities?

As a Conscious Travel agency we carefully select our service providers based on their own commitment to the environment. Everywhere possible the Indigenous experiences we book for you are Indigenous owned and operated. It is our way to support Indigenous businesses.

We make a contribution from every booking to cultural and environmental charities. Visit our Conscious Travel page for more detailed information.

How can I further contribute?

Your booking is already a contribution as we are donating to 2 charities each time we finalise a booking. However, you may choose to further contribute by adding $20 onto your invoice. We will use this generous donation for the planting of one koala food tree. In this way you are both saving critically endangered koalas and reducing your travel carbon footprint.

Read more about our commitment to charities on our Conscious Travel page.

Contact

Who can I call if I have issues during my trip?

We take calls from Monday to Friday, from 9:30am to 5:30pm.

However, we also have emergency extended hours. If you have an emergency during your trip that the service providers cannot fix for you, please feel free to call Jeanne on +614 23 652 502 or Celine on +614 01 018 862.

How does it work?

Thinking of planning your travel adventure with us?

Let us unravel the detailed steps of your journey.

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© 2021 My Dream Adventures