Your travel has been booked by My Dream Adventures (“us” or “we”) on the basis of the following terms and conditions.
Open dated tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher.
Tickets with booked dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with us or the Service Provider directly, with adequate notice, preferably at least 30 days prior to commencement travel date. You will be charged a change fee of $20/item.
You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time.
As a travel agency we make all travel bookings to service providers on your behalf. We therefore collect personal information about you both for our internal purposes and for the travel Service Providers for whom we act as agents. By providing personal information to us (either directly or allowing another person to do so on your behalf), you agree on how we handle your personal information and you consent to us collecting, using and disclosing your personal information to our Service Providers. If you do not agree with any part of this Policy, you must not provide your personal information to us. However, if you do not provide us with your personal information, this may affect our ability to provide services to you. For example, most travel bookings must be made under the traveller’s full name and must include contact details and appropriate identification. We cannot make bookings for you without that information.
Therefore, it is required that you:
- consent to the collection and storage of your personal information by us for us to disclose it to the relevant travel Service Providers.
- consent to the relevant Service Providers to store and use your personal information for them to provide their product or service to you.
For example, if you book a vehicle through us, then you consent to us collecting your personal information and disclosing that information to the vehicle rental company to enable your vehicle to be booked.
CANCELLATIONS and REFUNDS
Credit card fees are not transferable or refundable.
IF YOU WISH TO CANCEL:
If you wish to cancel your travel, cancellation fees apply based on the conditions below, unless otherwise mentioned. If you or any member of your travelling group needs to cancel the booking for any reason, the cancellation(s) must be provided to us in writing. All such cancellation notices must be emailed to your travel consultant.
- 30 days or more prior to your departure date: 25% of the total travel price will be held.
- Between 15 days and 30 days prior to your departure date: 50% of the total travel price will be held.
- Between 8 days and 14 days prior to your departure date: 75% of the total travel price will be held.
- Less than 8 days prior to your departure date: 100% of the total travel price will be held.
You may choose to transfer the total amount of your travel minus any unrecoverable costs to a travel credit held with us for 18 months. If this option is chosen a change fee of $20/item will apply.
If one or more Service Providers charges us the full amount for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced. If that is the case it will be mentioned on your itinerary.
CANCELLING DUE TO UNFORESEEN CIRCUMSTANCES:
The above cancellation fees will apply in all cases where a service is able to be provided. For example, if you are unable to reach a tour due to an “act of God” (for example a road is cut off due to flooding) the normal cancellation fee will apply if the tour still runs in your absence or would have run but for your absence.
Please note that in the case of Natural Disasters (eg. flood, fire, cyclone, etc) many Service Providers do not offer any refund, hence we cannot provide a refund to you. We strongly recommend purchasing Travel Insurance to cover this situation.
Please see below for special Covid border restrictions cancellations.
IF A SERVICE PROVIDER CANCELS YOUR BOOKING:
If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service minus a 10% administration fee (“Admin Fee”). This full refund minus admin fee is subject to a fully refundable amount being given to My Dream Adventures from the supplier who is cancelling. We highlight here that all suppliers have different cancellation terms, and that this amount is calculated on a case by case basis.
COVID BORDER RESTRICTION CANCELLATION:
If you need to cancel your travel due to Covid border restrictions, 25% of the total travel price + any fees charged by the Service Providers will be held.
Alternatively, you may choose to transfer the total amount of your travel minus any unrecoverable costs to a travel credit held with us for 18 months. When you will use this credit, please note that a change fee of $20/item will be charged for every item of the original itinerary to amend. An amendment can be (non-exhaustive list): a change of Service Provider (vehicle rental, accommodation, activity), a change of dates of booking, a change of number of travellers, etc.
All refunds will occur in the local currency. If you paid with a different currency, the amount refunded may be different from the original amount paid due to exchange rate fluctuations. My Dream Adventures is not liable for these fluctuations, or any fees your bank charges.
Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 130 days processing time, due to high volume.
Once an itinerary has been confirmed and payment taken you may request for itinerary changes depending on each Service Providers flexibility. However, a change fee of $20/item will apply. An invoice will be sent to you prior to the changes being made.
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. It is your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against. We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile. Please note that wherever applicable, My Dream Adventures adds a travel insurance component in their itineraries.
As a travel agency, we sell various travel related products. Our Service Providers include, but are not limited to, various transportation providers, accommodations, tours and experiences. We carefully select the Service Providers we work with and make sure they offer quality and reputable products. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel Service Providers. As a travel agency we have commission arrangements with most of our Service Providers.
We strive to provide itineraries and products that will meet your expectations. However, we are not responsible for any matters that arise with regard to or during individual tours or arrangements with individual Service Providers.
We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance.
We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment. Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.
Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you confirm your booking.
PASSPORT, VISAS & OTHER DOCUMENTS
It is your responsibility to ensure that you have valid passports, visas, re-entry permits and proof of vaccinations (if applicable) which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.