Terms & Conditions

TERMS AND CONDITIONS OF SALE

My Dream Adventures Pty. Ltd.

Article 1 – Purpose and Scope

These Terms and Conditions of Sale (the “T&Cs”) govern the design, organisation and sale of travel services provided by My Dream Adventures Pty. Ltd. (“MDA”).

Any booking implies full and unconditional acceptance of these T&Cs by the Client.

Article 2 – Definitions

MDA: My Dream Adventures Pty. Ltd., a company registered in New South Wales, Australia (ABN 30 634 189 870).
Client: any individual or legal entity contracting services with MDA. The person making the booking is jointly and severally liable for all participants.
Supplier: any third-party entity providing travel services (accommodation, transport, activities, etc.).
Services: design and organisation of tailor-made travel.
Quote: travel proposal provided in writing by MDA.
Trip Price: total price stated in the accepted Quote.
Deposit: any amount paid prior to the final balance, including the initial deposit and any additional deposits.

Article 3 – Role of My Dream Adventures

MDA acts solely as an intermediary and travel agent.

All services are provided by independent Suppliers, who are subject to their own terms and conditions.

MDA shall not be held liable for any failure or default attributable to Suppliers.

Article 4 – Quote, Contract and Adjustments

4.1 Quote Request

The Quote is prepared based on the information provided by the Client at the time of the request. Any subsequent changes may result in a revised Quote.

4.2 Nature and Validity of the Quote

The Quote is indicative only and subject to availability and confirmation of pricing by Suppliers.

Unless otherwise stated, the Quote is valid for 2 calendar days from the date of issue.

Prices and availability are not guaranteed or held until the deposit has been received and services confirmed by Suppliers.

4.3 Formation of the Contract

Payment of the deposit constitutes:

acceptance of the Quote,
acceptance of these T&Cs,
formation of the travel contract.

4.4 Adjustments due to Availability or Pricing

Upon receipt of the deposit, MDA will proceed with bookings.

In the event of changes in availability or pricing affecting the initial Quote, MDA will notify the Client within 48 business hours, except in cases requiring longer response times (particularly for private or tailor-made services, or when the trip is booked more than 10 months prior to departure, as some Suppliers may not yet have opened their bookings).

The Client may then:

accept the revised proposal; or
MDA will endeavour to find a suitable alternative acceptable to both parties.

Article 5 – Price, Currency and Payment Terms

5.1 Currency

All Quotes are issued in Australian Dollars (AUD).
The contractual currency is AUD.

5.2 Payment

5.2.1 Direct Clients

For Clients booking directly with MDA, payments are made directly to MDA as outlined in the Quote.

Unless otherwise stated, payments are made in AUD.

Any bank fees, exchange fees or payment processing charges are borne by the Client.

Failure to comply with payment deadlines may result in cancellation of the booking.

5.2.2 Evaneos Clients

For bookings made via the Evaneos platform, payments are made exclusively through Evaneos in accordance with its payment terms.

In this case:

the Trip Price is calculated in AUD;
the amount is converted into EUR using the exchange rate at the time of the Quote, plus 2% to cover exchange risks.

The EUR amount shown is an estimate.

Upon payment of the deposit, the exchange rate is fixed and guarantees the agreed price.

The balance payable in EUR will remain unchanged, except in the event of:

itinerary changes,
additional services (“add-ons”),
or any Client-requested modification.

5.3 Service Fees

The Trip Price includes service and design fees, which are not itemised and are non-refundable.

5.4 Payment Schedule

Standard non-refundable deposit: 40% of the Trip Price
Balance: 90 days before departure
Bookings within 90 days: 100% payable immediately

5.5 Travel Documents

No services will be delivered and no travel documents (including the final itinerary) will be provided until full payment has been received.

5.6 Additional Costs and Exclusions

Certain services may require additional costs payable directly to Suppliers or on-site.

Unless otherwise stated, the Trip Price does not include:

domestic and international flights;
meals and drinks not specified;
personal expenses;
tips;
fuel, tolls, parking, ferry fees or cleaning fees;
security deposits or excess charges;
equipment hire;
park fees, environmental taxes or levies;
any local taxes payable on site.

MDA will endeavour to inform the Client of such costs; however, the Client remains responsible for budgeting accordingly.

Article 6 – Client-Initiated Itinerary Changes

6.1 Included Changes

One (1) minor modification is included after confirmation.

6.2 Minor Changes

A minor change refers to a limited adjustment that does not significantly alter the structure of the trip and does not generally require the cancellation or rebooking of multiple services (examples: adjustment of activity timings, replacement of one activity with an equivalent one, addition of a preference, modification of logistical details).

Any request for an additional minor change will incur a flat-rate change fee of AUD 180 per request, in addition to any charges that may be invoiced by the relevant Service Providers.

6.3 Major Changes

A major change is defined as any change involving a redesign of the itinerary and/or the cancellation, alteration or rebooking of services (e.g. change of dates, change of destination or stops, addition or removal of nights’ accommodation, change of accommodation or category, change in the number of participants, change of transport, or multiple changes affecting the overall organisation).

Any request for a major change will incur a flat-rate change fee of AUD 480 per request, in addition to any charges that may be invoiced by the relevant Service Providers.

6.4 Late Changes

Any request for a change made less than 60 days before the departure date is considered a late change. In such cases, My Dream Adventures cannot guarantee that the requested change is feasible, as this depends on availability and the conditions imposed by the Service Providers.

My Dream Adventures reserves the right to refuse any late change request where this compromises the feasibility of the trip or results in excessive operational constraints.

6.5 Conditions

Change fees cover the time spent on design, re-coordination, communication with suppliers and administrative tasks.

These fees are non-refundable, regardless of the outcome of the change request.

A change request may include several adjustments and is invoiced as a single request.

My Dream Adventures will always do its utmost to keep costs to a minimum and offer alternative solutions where possible.

Article 7 – Cancellations and Refunds

7.1 Client Cancellation

More than 90 days before the departure date: 40% of the total cost of the trip will be retained
Less than 90 days before the departure date: 100% of the total cost of the trip will be retained

No refund will be made in the event of a no-show or early termination of the trip.

7.2 Refund Currency

Refunds are made in the original payment currency.
MDA is not responsible for exchange fluctuations.

7.3 Supplier Cancellations

Any refund is strictly limited to the amounts actually refunded to MDA by the Service Provider.

Consequently, if the Service Provider does not issue any refund, no refund may be claimed from My Dream Adventures.

In the event of a refund, service fees are excluded and an administrative fee of 10% is deducted.

Refund times depend on the Service Providers’ processing times and may vary, for which MDA accepts no liability.

Article 8 – Force Majeure

No compensation is payable in the event of force majeure.
Any costs incurred shall be borne by the Customer.

The Customer is strongly advised to take out appropriate travel insurance.

Article 9 – Insurance

Insurance is not included.

Customers are strongly advised to take out insurance covering cancellation, medical expenses, repatriation and pandemics.

Article 10 – Special Needs and Accessibility

The Customer must notify us of any specific requirements at the time of requesting a quote.

Services are not guaranteed to be suitable for people with reduced mobility (PRM), unless expressly stated otherwise in the Quote.

The Client remains solely responsible for assessing their fitness to travel and for providing complete and accurate information. However, My Dream Adventures will endeavour, as far as possible, to design an itinerary tailored to the Client’s specific needs, subject to availability and any constraints imposed by the Service Providers.

Article 11 – Travel Requirements and Safety

The Customer is solely responsible for ensuring that they hold valid travel documents that comply with the requirements of the authorities in the country or countries visited, including: passport, visas, entry permits, licences, certificates and any supporting documents that may be required.

The Customer is also responsible for complying with applicable health requirements (vaccinations, tests, medical certificates, etc.).

My Dream Adventures cannot be held liable if the Customer is unable to travel due to the absence, invalidity or non-compliance of the documents required for boarding, transit or entry into the destination country.

The Customer acknowledges that they are travelling in full knowledge of the potential risks associated with local conditions (infrastructure, distances, weather conditions, access to healthcare, etc.) and accepts full responsibility for these.

Vehicle Hire

Where the trip includes the hire of a vehicle, the Customer acknowledges that the handover of the vehicle is subject to the hire company’s terms and conditions, including (but not limited to): minimum age, a valid driving licence, an international driving permit where required, a credit card in the name of the main driver, a security deposit and proof of identity.

My Dream Adventures shall not be held liable in the event of the rental company refusing to hand over the vehicle, nor for any resulting costs, losses or expenses, where such refusal is due to the Customer’s failure to comply with the rental company’s terms and conditions or the absence of the required documents.

Article 12 – Complaints

Any complaint must be submitted in writing to My Dream Adventures within 7 days of returning from the trip.

The Customer is asked to report any difficulties or non-compliance as soon as possible during the trip, so that My Dream Adventures can, where possible, offer a solution or assistance on the spot.

Complaints must be sent by email to the following address: [email protected].

To ensure efficient processing, the complaint must include at least the following:

the Customer’s name;
the dates of the trip and the destination;
a detailed description of the issues raised (services concerned, dates, locations, service provider involved where applicable);
any relevant supporting evidence (photos, written correspondence, certificates, invoices, etc.);
the solution requested by the Customer (refund, goodwill gesture, etc.).

My Dream Adventures undertakes to acknowledge receipt of the complaint and to provide a response within 15 working days, subject to receipt of all necessary information and, where applicable, the processing times of the Service Providers concerned.

Article 13 – Privacy Policy

As part of the process of designing, organising and booking the trip, My Dream Adventures is required to collect and process certain personal data relating to the Customer and the trip participants (including: surname, first name, contact details, passport information where necessary, travel preferences, and information required for bookings with Service Providers).

This data is recorded and stored in My Dream Adventures’ internal customer database to enable file tracking, booking management, coordination with Service Providers and the provision of Services.

The Customer authorises My Dream Adventures to pass on the data strictly necessary to the relevant Service Providers (accommodation providers, transport operators, tour operators, car hire companies, etc.) in order to enable the provision of the booked services.

If the Customer refuses the collection or transmission of this data, My Dream Adventures may not be able to provide all or part of the Services.

The Customer may request access to, rectification of, or erasure of their personal data by contacting My Dream Adventures at the following address: [email protected].